NEW COLLECTIONS | NUVELLE | 雅(YĂ) | SAKINAHSHOP YOUR FAVOURITES NOW!
NEW COLLECTIONS | NUVELLE | 雅(YĂ) | SAKINAHSHOP YOUR FAVOURITES NOW!
NEW COLLECTIONS | NUVELLE | 雅(YĂ) | SAKINAHSHOP YOUR FAVOURITES NOW!
Haya by Ishma

Shipping & Delivery

Delivery Time

  • All orders are delivered within 9–10 working days after order confirmation.
  • Delivery times may vary during public holidays or unforeseen circumstances.

Free Delivery

  • Free delivery is available all over Pakistan.
  • No additional shipping charges will be applied.

Cash on Delivery (COD)

Cash on Delivery (COD) is available across Pakistan.

To confirm your COD order:

  • A PKR 1,000 advance payment is mandatory for every order.
  • The remaining balance will be paid at the time of delivery.
  • Orders will only be confirmed after the advance payment has been successfully verified by our team.

Government Tax

As per government regulations:

  • A 4% government tax applies to all online Cash on Delivery (COD) orders.
  • This tax is applicable even if the PKR 1,000 advance payment has already been made.
  • Customers who choose Full Advance Payment are not required to pay the 4% COD tax.

Full Advance Payment

Customers may also choose to pay the full order amount in advance.

Benefits:

  • No 4% COD tax.
  • Faster order confirmation and processing.

Order Confirmation

An order is considered confirmed only after:

  • The required payment has been received.
  • Our team has successfully verified the payment.

Order Dispatch

Orders are packed and dispatched only after payment verification and order confirmation.

Exchange Policy

Exchange is available only if:

  • An incorrect product is delivered.
  • The product is received damaged.
  • A manufacturing defect is found.

Return Policy

Returns are accepted only if an incorrect or damaged product has been delivered.

Order Cancellation

Orders cannot be cancelled once they have been packed or dispatched.

Cash on Delivery (COD) Checkout Instructions

When a customer selects Cash on Delivery (COD) during checkout, display the following notice before allowing the order to be placed.

Advance Payment Required

To confirm your Cash on Delivery order, a PKR 1,000 advance payment is mandatory.

Payment Options

JazzCash

  • Account Title: Hamza Saleem
  • Mobile Number: [To be updated soon]

UBL Bank

  • Bank Name: UBL Bank
  • Account Title: Ishma Munawar
  • Account Number: [To be updated soon]
  • IBAN: [To be updated soon]

Payment Verification

After making the payment, please share a clear screenshot of the payment receipt showing:

  • Customer Name
  • Transaction ID / Reference Number

Please send the screenshot to our official WhatsApp: [To be updated soon]

Important Instructions

  • The order will not be confirmed until the advance payment has been verified by our team.
  • The order will not be packed, processed, or dispatched until payment verification is complete.
  • Payment verification is completed during business hours.