FAQs

Is an advance payment required?

Yes.

A PKR 1,000 advance payment is mandatory for every Cash on Delivery order.

Why is a 4% government tax charged?

A 4% government tax applies to all online Cash on Delivery (COD) orders as per applicable regulations.

Customers choosing Full Advance Payment are exempt from this tax.

How long does delivery take?

Orders are delivered within 9–10 working days after confirmation.

Is delivery free?

Yes.

We offer Free Delivery across Pakistan.

Do you ship internationally?

Yes.

International shipping is available.

Shipping charges and delivery time depend on the destination country.

Can I exchange my order?

Yes.

Exchange is available only for damaged, incorrect, or defective products.

Can I return my order?

Returns are accepted only in cases of major manufacturing defects after approval by our team.

How can I contact customer support?

You can contact us through WhatsApp, Instagram, Facebook, or Email.